53degrees want you to be 100% satisfied with your purchases. If any item that you have received is faulty or damaged, you must contact 53degrees to report this within 7 days of receipt of the item, quoting your order number. You may contact us by referring to the Contact Us page for details. Goods which are faulty or damaged must be returned to 53degrees in the original packaging. Refunds or exchanges will be arranged in these circumstances to include the original value of the product and postal costs.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the "Return Item(s)" button. We'll notify you via e-mail of your refund once we've received and processed the returned item. The product must be returned to 53degrees in its original packaging and in re-sellable condition. Exchanges or refunds will be arranged in these circumstances to reflect the original value of the relevant product but excluding postal charges. It is the consumer’s responsibility to ensure that returned products reach 53degrees in good condition and 53degrees recommend that registered post or courier services should be used in these cases for traceability.
All applicable refunds will be credited back using the same bank or card details as used for the original transaction less the cost of packaging and shipping where applicable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Orders may be changed or cancelled up to the point that they are dispatched. Please note that orders may be processed on the same day or within 24 hours of receipt.
All correspondence regarding Returns and Refunds should be made, quoting your order number, to firstname.lastname@example.org or by post to53 Degrees Design Ltd.
Unit 22 Oak Road Business Park
Rep. of Ireland